IT Coordinator

Company Description

A LITTLE ABOUT US:  

At Dungarvin, we are more than a provider of support services; we're a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we've been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.  

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities.  

As a Dungarvin employee, you'll be at the heart of that mission. You'll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence.  

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time.  

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER: 

• Compensation: $75,300 Annually Fixed Rate  
• Work Environment: Hybrid schedule based in Mendota Heights, MN. After the initial orientation period, the role offers flexibility with the opportunity to work remotely 1-2 days per week. 
• Team Culture: Collaborative, service-driven, and solutions-focused; we value accountability, flexibility, and continuous learning.  
• Work Schedule: Typically, 8 AM - 5 PM CST, flexibility available (with occasional flexibility to meet deadlines or support key initiatives across all U.S. time zones.) 
• Retirement Plan: 401 K plan with employer match after one year of service. 
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave 
• Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program  
• Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide. 
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.

Job Description

As our IT Coordinator, you'll serve as the operational backbone of our Information Services team, helping keep technology running smoothly across a multi-site organization. In this role, you'll coordinate IT operations, support enterprise technology initiatives, manage technology assets, and partner with internal teams to deliver exceptional service while driving continuous improvement. 

• IT Operations Support: Support daily IT operations by coordinating service activities, assisting the Information Systems team, monitoring workflows, and helping ensure efficient, high-quality service delivery. 
• Technology Asset Management: Manage the full lifecycle of enterprise technology assets, including inventory and CMDB accuracy, procurement, deployment, licensing, maintenance, and retirement of hardware and software. 
• IT Project Coordination: Coordinate IT projects from planning through completion by tracking timelines, organizing resources, communicating updates, and supporting successful project execution.  
• Documentation & Training: Develop and maintain technical documentation, standard operating procedures, training materials, and knowledge resources that enable consistent support and user success. 
• Research & Process Improvement: Research emerging technologies, evaluate solutions, and identify opportunities to improve systems, processes, and operational efficiency. 
• Vendor & Contract Support: Partner with technology vendors to coordinate services, manage technology agreements, monitor costs, and support purchasing and contract activities. 
• Reporting & Compliance: Maintain accurate records, prepare operational reports, support audits, and help ensure technology assets and processes remain compliant with organizational standards. 
• Team Collaboration & Support: Provide technical support, troubleshoot issues, build strong relationships across the organization, and contribute to a collaborative, service-focused IT culture. 

Qualifications

MUST HAVE: 

• Education: Associate degree or Bachelor's degree in Computer Science, Information Technology, or related field. Relevant certifications and/or equivalent professional experience will be considered. 
• Experience: 4+ years of experience in IT operations, IT coordination, IT project management, technology asset management, or related IT role. 
• Enterprise Systems & Platform: Experience with Azure AD/Entra ID, Office 365 administration, or cloud-based technologies. 
• Microsoft 365 & Excel Expertise: Skilled in Excel, Word, PowerPoint, Outlook, Teams, and SharePoint. 
• Project Coordination & Prioritization: Experience managing multiple priorities, coordinating projects, tracking milestones, and collaborating with cross-functional stakeholders to deliver results. 
• Work Authorization Requirement: Candidates must be legally authorized to work in the United States on a permanent basis. This position does not offer visa sponsorship now or in the future. 

NICE TO HAVE: 

• Professional Certifications: ITIL® Foundation, CompTIA A+, Network+, Project+, Microsoft 365 Certification, Microsoft Power BI (PL-300), CAPM, PMP, or equivalent industry certifications 
• Enterprise IT Operations: Experience supporting IT operations in a multi-site organization, including technology asset management, procurement, inventory control, logistics, and lifecycle management. 
• Business Systems & Reporting: Familiarity with enterprise applications, Workday, reporting tools, and operational reporting to support informed business decisions. 

Additional Information

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE: 

• Organization & Prioritization: Effectively manage competing priorities, coordinate multiple initiatives, and consistently deliver high-quality work with strong attention to detail. 
• Communication & Collaboration: Communicate technical concepts clearly, build trusted relationships, and collaborate effectively with internal customers, vendors, and cross-functional teams. 
• Customer Focus: Deliver exceptional service by providing responsive, timely support and creating a positive user experience. 
• Problem Solving & Critical Thinking: Strong analytical skills with the ability to troubleshoot technical issues, identify patterns, quickly learn new technologies, develop practical solutions, and make sound decisions aligned with business objectives. 
• Project & Process Management: Drive projects forward, monitor progress, identify opportunities for improvement, and help implement more efficient processes. 
• Adaptability & Initiative: Demonstrate ownership, work independently, embrace change, and proactively identify opportunities to improve operations. 

At Dungarvin, you'll play a meaningful role supporting the technology that empowers our teams and the people we serve. You'll have the opportunity to make a visible impact by improving IT operations, supporting enterprise technology initiatives, and helping deliver exceptional service across a growing, multi-site organization. 

This role offers outstanding opportunities to expand your experience in IT operations, technology asset management, project coordination, enterprise systems, and process improvement while working alongside a collaborative team that values innovation, continuous learning, and shared success. 

IMPORTANT INFORMATION:  

Dungarvin, Compass, Cambrian are equal opportunity employers.  

The deadline for internal applications is set for two weeks from the date of the job posting.