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Req. No. REF806F
Agency Family Services Coordinator
Location:
Oklahoma City, OK
Schedule:
Full-time
Education:
Associate
Language/Special Skills:
Driving Requirements:
Compensation:
Special Note:

AREA OF RESPONSIBILITY:

Oklahoma has an opportunity for a full time Agency Companion Services Coordinator position. The ACS Coordinator is responsible for coordination and management of the overall program of placing vulnerable adults or children in out-of-home care, and the development and approval of all home studies. This position requires a high level of professionalism and interpersonal skills and ensuring that all aspects of the programs are developed, implemented, coordinated, and monitored to the highest degree possible.

 

KEY RESPONSIBILITIES

  • Responsible for the overall quality of services provided and in implementation of Dungarvin’s mission.
  • Assure that programs are in compliance with all applicable Licensure, Certification, Contract Standards and applicable standards of care to maximize the overall success of the person served.
  • Monitor and assure all services provided are of the highest possible quality.
  • Assure the overall financial management of assigned area and services.
  • Responsible for the hiring, training and ongoing supervision of program managers.
  • Responsible for home development activities; submission and approval of home profiles.
  • Work cooperatively as part of the organization’s management team.
  • To provide leadership and direction in promoting the concepts, beliefs, and purpose of the program and organization.
  • Effectively use relevant computer software applications and other technologies to augment support services and complete administrative duties.
  • Focus on Outcomes:  Service Utilization, Accounts Receivable, Quality, Oversight, Licensing, and Customer Satisfaction.

 

BREAKDOWN OF JOB DUTIES:

  • 50%- Working with support providers (additionally training them), partnering with case managers, working with internal team and documentation. 
  • 40%- Recruiting foster care providers and persons served, Developing new homes, reviewing referrals, and trying to find matches between homes and person served.
  • 10% - Crisis Intervention 

Qualifications

Required:

  • Candidates must have master’s degree in social work (MSW)  and 1-year experience in children’s services; OR be a Licensed Professional Counselor (LPC) with a 1-year experience in children's services. 
  • 2+ years of supervisory experience with responsibility for performance management, coaching and developing others specific to HR.

GOT THESE? EVEN BETTER:

  • Experience working with developmentally disabled populations. 
  • Prior work experience in residential programs is desired. 
  • Experience writing home profile PREFERRED
  • Foster care background strongly PREFERRED
  • Experience working with Community waivers and in home support waivers

Additional Information

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

  • You should have an ability to connect and build a rapport with a magnitude of personalities, work styles, diverse background both internally and externally while being relate-able.
  • Unparalleled customer service levels- someone who truly goes above and beyond.
  • Ability ask questions-  trouble shoot problems and create solutions to problems
  • You should be self-motivated, independent and driven.
  • You should be flexible and adaptable; and thrive in a changing and/or fast paced environment.
  • You should have excellent organization and project management skills as well as have a high degree of attention to detail and accuracy as you will be juggling multiple priorities.
  • Ability to think critically – recognizes connections, translates goals into action, uses strong judgment to make choices in alignment with strategy and company culture/values.
  • Strong people management and mentoring skills.
  • Excellent written and verbal communication skills.
  • Positive team player with skills in conflict resolution and ability to get along with others.

HOURS:

  • This role is a Monday through Friday role with flex scheduling and availability to work from home. 
  • Due to the nature of this role the ACS Coordinator’s schedule must be flexible to accommodate various program, personnel, and organizational needs including after hour weekend emergencies and phone calls.
  • This role does have a 24/7 on call requirement.

TRAVEL:

  • This role is responsible for the oversight of both Oklahoma City as well as Tulsa so over night travel may be required.
  • This role has oversight of 36 people that we serve and do require a site visit minimum 1 time per year. Homes can be within a 200 mile radius.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

Dungarvin is an equal opportunity employer who provides a work environment that is filled with opportunities for personal challenges and rewards. In addition to competitive compensation, benefits and opportunities for growth, we also provide you the chance to make a daily difference in the lives of people with disabilities.


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