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Req. No. 18-0457
Community Support Manager
Provide program coordination & supervision
Location:
Albuquerque, NM
Schedule:
Full Time
Education:
Bachelor's Degree preferred
Language/Special Skills:
Driving Requirements:
Compensation:
Special Note:

The Community Support Manager is responsible for providing program coordination and supervision within Dungarvin. Under the supervision of the Director, the Community Support Manager focuses on achieving valued outcomes for all individuals with developmental disabilities and management of and working collaboratively with people inside and outside of the organization in the provision of services. The Community Support Manager will also have additional responsibilities such as program management and supervision.

Community Support Managers should be a role model for Dungarvin by the virtue of the manner in which they work with individuals with disabilities and their Interdisciplinary Teams. Community Support Managers should also model appropriate behavior for other team members by proactively identifying issues and constructively working to solve problems.

RESPONSIBILITIES AND DUTIES:

I. ACHIEVING VALUED OUTCOMES

A. Developing Socially Valued Roles for Individuals

1. Ensure that individuals are active participants in their daily routines.
2. Ensure that team members work with individuals to maintain or acquire independent living skills, doing things with them and not for them.
3. Ensure that opportunities for interaction of individuals receiving services with community members in typical environments (i.e., persons not paid to provide services) occur frequently and regularly.
4. Identify socially valued roles in each major life area that exist or need to be developed during each individual's annual plan meeting.
5. Work with the individual's Interdisciplinary Team to achieve socially valued roles.

B. Fostering and Facilitating Choice-Making

1. Demonstrate respect for the choices of individuals and respond to them accordingly.
2. Identify choice-making opportunities in all areas of the individual's life.
3. Develop alternative communication methods for individuals who have difficulty in communicating their needs, wants, choices and preferences.
4. Facilitate an understanding of each individual's choices among team members, including parents/guardians.

C. Making People Part of the Community by Facilitating Friendships, Relationships and Intimacy

1. Build teams that act to support the choices of individuals.
2. Assist other team members in examining their own community connections that might be of interest to individuals, and activate team members in fostering friendships and community inclusion.


D. Allowing People to Take Risks with Support, While Maintaining Safety

1. Ensure that adaptive and other equipment is provided for accessibility and safety.
2. Assess what level of support is needed for an individual's maximum level of independence and community participation, and document any needed supervision or behavioral supports as needed.
3. Advocate for the resources necessary to provide individuals with an optimal level of support.
4. Give individuals opportunities to make choices and provide the support they need to develop an understanding of the consequences of their choices.
5. Provide information and guidance to individuals to assist them in protecting them from exploitation and harm.

E. Treating People with Respect and Dignity

1. Ensure that others are positive in their interactions with individuals by encouraging attitudes and behaviors that demonstrate respect for each individual as a unique person through role models, verbal directions, etc.
2. Ensure that Dungarvin employees use "People First" language and foster socially valued images of individuals.
3. Ensure that Dungarvin employees respect and uphold each individual's specific rights listed in organizational policies.

F. Securing Economic Opportunities

1. Advocate for opportunities for individuals to be productive members of society.
2. Identify and act on opportunities for individuals to make community connections that may result in paid work.
3. Facilitate community activities when they are not available through existing agencies.
4. Assist individuals in understanding their financial status (earned income, unearned income, responsibilities for bill paying, use of public or private health insurance, etc.).
5. Maintain the necessary paperwork and tracking of earned and unearned income.
6. Arrange for the payment of services.

G. Promoting and Maintaining Health and Wellness

1. Identify appropriate services and support individuals in having access to adequate healthcare.
2. Develop a working knowledge of each individual's healthcare needs and the interventions related to them to include prescribed medications, using adaptive equipment and following other prescribed treatments and interventions as ordered by a healthcare professional.
3. Promote good health of individuals through encouraging regular exercise, diet and a wellness-oriented lifestyle.
4. Report any concerns expressed by members of the team or observed in completing quality assurance assessments to the Contract Manager and ensure follow-through in response to these concerns.

II. TRAINING/DEVELOPMENT

A. Provide informal role-modeling to contractors through interacting with individuals and providing them with and/or assisting them in acquiring needed supports.

B. Work with the Contract Manager to evaluate the contracts of those providers who do not respond to training and meeting their contract requirements.

C. Visit program sites on a regular basis. Note observations of the interactions of contractors with individuals and of the program environment, as well as document guidance given them regarding these observations.

D. Maintain a professional role with contractors.

E. Attend team meetings on a regular basis and remain accessible to team members at other times.

F. Attend staff meetings and training sessions as scheduled.

III. WORKING WITH PEOPLE OUTSIDE THE ORGANIZATION

A. Building Rapport with Others in Individuals' Lives through the Use of Good Communication Skills

1. Maintain regular contact with agencies, school personnel, case managers, families, etc., giving updates and meeting as needed.
2. Facilitate good relationships with neighbors, law enforcement personnel and the community at large.
3. Use active listening skills to determine what other team members are really saying and respond accordingly.
4. Solicit the ideas and participation of all team members in preparation for scheduled team meetings.
5. Share information and concerns with others on an ongoing basis to produce desired outcomes for individuals.
6. Attend individual planning meetings, court appearances and other meetings as scheduled.

B. Making Sure the Timing of Professional Communication Fits the Situation

1. Use courtesy, tact and a professional style of interaction when working with people both inside and outside the organization.
2. Make immediate contact with family members, case managers, etc., when significant changes occur in the services or supports that an individual is receiving.
3. Attempt to directly resolve conflicts with people outside the organization and ask for assistance when necessary.

C. Taking the Lead as an Advocate by Acting on Deeply Held Values

1. Communicate Dungarvin's philosophy and, if necessary, encourage others to raise their standards and expectations.
2. Be persistent—continue advocacy regarding difficult/intractable issues until the desired outcome is achieved.
3. Advocate on both an individual and system level as needed to reach desired outcomes by providing education and supporting the team's creativity.

D. Serving as a Resource to Local Community and Seeking Assistance from Others in Community When Needed

1. Become knowledgeable about community resources.
2. Offer suggestions and effective methods for helping individuals meet their goals.
3. Develop and enhance knowledge and expertise in multiple resource areas (medical services, person-centered planning, supported employment, behavioral intervention, fire safety, etc.).
4. Develop contacts within information and service networks in local and larger areas.
5. Contact others for assistance when individuals are not making progress toward desired outcomes.

E. Representing Dungarvin in a Professional Manner

1. Maintain positive relationships with county and state agencies.
2. When interacting with families, other agencies, funding bodies, members of the public, and/or medical personnel, represent Dungarvin positively. If concerns need to be expressed with Dungarvin's management of programs, seek resolution through established channels.

F. Participating in Service Agency Meetings and/or DDS Activities/Workshops

1. Attend community-centered board and state meetings as assigned and other meetings or training sessions sponsored by the county, state and professional associations with the approval of the Contract Manager.
2. Volunteer to participate in committees and work groups sponsored by CCBs/DDS or other groups with the approval of the Contract Manager.

IV. ORGANIZATIONAL RESPONSIBILITIES

A. Interacting with Peers and Support Staff in a Professional Manner—Participating in Committee Work and Volunteering for Leadership Roles


1. Provide leadership to peer groups by modeling constructive problem solving, being prepared for organizational meetings, and demonstrating professional behavior.
2. Use courtesy, tact and a professional style of interaction when working with people inside the organization.
3. Attempt to directly resolve conflicts with people inside the organization, and ask for assistance when necessary.
4. Utilize organizational supports based on knowledge and understanding of support role functions.
5. Use peers as resources for support and information as appropriate.

B. Submitting and Maintaining Documentation in a Timely and Accurate Manner

1. Authorize and complete all required documentation, including, but not limited to, Requests for Expenditures, Paid Time Off Requests, Attendance Sheets and other personnel, fiscal and programmatic reports, etc., that may be required by organizational or funding agency policies and procedures.
2. Ensure that individual records are maintained, recognizing their status as a legal document.
3. Provide quality assurance in recordkeeping for individuals, including correcting the use of inappropriate language by other team members, etc.
4. Ensure that provider records are maintained, recognizing their status as a legal document.
5. Ensure that program sites are in compliance with licensure and/or other program requirements.

C. Knowing and Implementing Organizational Policies

1. Train contractors in Dungarvin policies by reviewing policies (such as OSHA and Abuse/Neglect) during pre-service training sessions.
2. Provide inservice training on new policies and review policies with contractors as needed, such as when regular or special performance reviews are completed.
3. Implement policies in a fair and consistent manner within programs supervised.
4. Use the Policy Manual as a resource during decision-making.
5. Ensure that Policy Manuals are kept up to date.
6. Ensure that Master Forms books are kept up to date.
7. Report inconsistencies in policy implementation to the Contract Manager for resolution.

D. Managing Fiscal Resources

1. Assist in creating and managing budgets for each program.
2. Develop and implement a plan of action each month for line items that are under or over-spent, in conjunction with the Contract Manager.

E. Participating in Assessing Individuals' Needs in Response to Referrals and in Preparing Proposals to Meet Those Needs

1. Develop assessments and budget-related information to assist in acquiring new business within the organization as requested by the Contract Manager.

F. Emergency Pager

1. The Community Support Manager may carry a pager provided by Dungarvin in order to ensure availability for any emergencies that may arise during or after normal business hours. The Community Support Manager is to track the time that he/she may be paged after hours so as to ensure that compensation occurs for the time that may be spent responding to contractors. In addition, it is the responsibility of the Community Support Manager to instruct contractors on the guidelines for the use of the emergency pager.

V. PROGRAM COORDINATION

A. Coordinating Delivery of Individual Services and Supports

1. Actively pursue and establish community opportunities for both individuals currently receiving services and for any newly referred individuals.
2. Coordinate the development and supervision of opportunities to assure an organized and thoughtful transition for the individual(s).
3. Provide the required amount of ongoing supervision and monitoring of each placement setting to include observing the individual within the placement environment in order to assure the success of those enrolled in the program.
4. Ensure consistency of service implementation on a day-to-day basis by coaching contractors, being a positive role model for other staff, reviewing data-keeping for accuracy and completeness, and maintaining the individuals' records.
5. Communicate regarding issues (schedule changes, family visits, medical appointments, etc.) with contractors, Day Programs and families/guardians, using established methods (logs, phone calls, etc.).
6. Assist individuals in managing their personal funds, ensuring that handling of all funds is done according to policy and procedure and that it maximizes the use of financial assistance available to individuals (activity scholarships, low-income assistance programs, etc.).
7. Involve individuals and staff in planning leisure and recreational activities, especially those that result in community connections and opportunities to make or maintain friendships with other people in the community.

B. Coordinating Communication and Follow-through with Other Staff Regarding Personnel and Administrative Matters

1. Maintain the confidentiality of individuals' records.
2. Keep individuals' records up to date (do required filing of Incident Reports and other documents, keep information on ISP current, etc.) and forward necessary copies of reports and updates to the Contract Manager.
3. Assist the Contract Manager in updating the Census Report and Referral Tracking report according to established deadlines.
4. Complete other reports as required or requested (i.e., monthly billing/units of service, abuse investigation reports, etc.).
5. Attend staff meetings as requested by the Contract Manager (i.e., weekly management meetings, scheduled training and committee meetings).
6. Assist in managing program budget by giving input to the Contract Manager and helping make efficient use of state/county and individuals' funds.

C. Assisting the Contract Manager in Performing Other Duties as Assigned

REQUIREMENTS:

  • The Community Support Manager must have a background in human services or in management (with experience and training that prepares them for working with people with disabilities).
  • These qualifications are preferred:
    • Persons with a bachelor's degree in a human service or related field.
    • Persons with at least one year of experience in working with people with developmental disabilities.
    • Experience in managing budgets and supervision is desirable.
  • The Community Support Manager must have good decision-making, time-management and communication skills.
  • Other desirable professional and personal traits include responsibility, maturity and flexibility.
  • Communicating effectively with persons served, other direct care staff and team coordinators is a vital part of this job. For this reason, Dungarvin requires English language proficiency, both oral and written, in this position.

Dungarvin is an equal opportunity employer who provides a work environment that is filled with opportunities for personal challenges and rewards. In addition to competitive compensation, benefits and opportunities for growth, we also provide you the chance to make a daily difference in the lives of people with disabilities.


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